SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of glorinia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of glorinia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This sofa looks more expensive than it is. The assembly was easy with two people. The sofa seems very sturdy. Although it's not as comfy as a cushioned sofa, the seat and back have enough give to keep you from being uncomfortable. Since the seats are quite deep, a throw pillow or two helps with the comfort factor. The stain on the acacia wood is pretty, but the wood looked to be a little dry, so I applied an orange oil/bees wax product to protect it. Overall we are very pleased with the look and the function of this piece.
Just got this wood sofa for my patio, it's the bomb! Comfy wicker seating and all. 🛋️
adds a touch of charm to my garden
No better place to chill than on this wooden beauty in my backyard, totally worth every penny!
LOVE IT!! Took my hubby 20 min to assemble. I wanted outdoor seating so we could sit next to each other & room for our dog . So comfy & deep seating . We are 5’9 & 6’2 & we are quite comfy in this sofa even without cushions/ pillows. Easy & lightweight enough to move as we please. I did have my eye on an almost identical outdoor sofa for $50 more. Again -would buy again in a heartbeat!
Dude this outdoor sofa is legit. The wood is solid and the wicker seat doesn't sag or anything.
perfect match for my terrace decor
I gotta say, lounging on this after work with a cold one... bliss! 👌
durable frame + cozy seats = pure joy 😊
i'm loving how versatile it is; fits perfectly whether indoors or outdoors no kidding folks
Great comfort and durability.
This sofa has been a great addition to our garden setup, perfect for lazy Sunday afternoons.
💯
The combo of rustic wood and comfortable wicker is just amazing!
I'm telling y'all, once you sit down on this thing, you won't want to get up. It's that good!
perfect spot for my afternoon
fits perfectly in my backyard space
Super comfy and holds up well against weather conditions.
Love how it sits. Love the sturdiness of it. Put together easily. Love the look. Hopefully the mesh material will last since this is on a front deck area exposed to the elements.
The cushions are firm, the wood is solid, and beautiful lines.
Everything comes prebuilt, only need to attach legs. Cushions are comfortable and wide. Would recommend to anyone.
designed for long-term use outdoors
Comfortable seating, sturdy design, overall very pleased with the purchase
I've spent many relaxing evenings on it💜
The comfort level is beyond what we expected from an outdoor piece!
impressive
offering both aesthetic appeal and ultimate comfort - truly exceptional!
Very practical!
Not only does it look good but also holds up great against wear and tear
perfect
looks good in our garden.
I was initially skeptical about buying furniture online but I'm glad I took the chance on this one!
winner for me
Gives it a unique look that we absolutely adore!
Definitely great worth the price. Super easy install its just the legs you need to put together. Very durable my 5 year old put it to the test and passed without issues ;)